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Jane’s help page


  • For MSC phone assistance call 303.384.2345
  • Walk-in help at Computer Commons (CT156)
  • Walk-in help available at MSC SatellITe in Arthur Lakes Library computer lab

The User Experience and Support Services (UxSS) organization provides computing support services to academic and administrative departments, faculty, staff and students. In-person and telephone support is provided by our staff of dedicated student employees in the Mines Support Center (MSC) located in the CTLM Computer Commons. Office visits and advanced support for desktop and workstation computers, peripherals and some services are provided by our full-time technical specialists.

Jane Shiao

Software and Hardware Support Engineer
User Experience and Support Services
Information and Technology Solutions
Colorado School of Mines

Computing for Technology and Learning Media aka CTLM Building
1650 Arapahoe Street CT256
Golden, CO 80401-1887